ReliaBilt Windows

I spent $3,000 on these reliable windows, and they have been nothing but a nightmare. One window has been replaced twice, which was a nightmare in itself dealing with Lowe's as they did not want to work with me.

I eventually ended dealings with them and the window has continued to break and just fall into pieces. I've used replacement kits on it three times and now the plastic is just disintegrating and falling off in chunks and all the metal parts are falling out. I have rheumatoid arthritis and this window has continued to repeatedly fall on my wrists, and when the metal stripping flies out and rips your hand apart, that's fun too.

I am about to lose my mind and drive to North Carolina to remedy the situation and get a new window. I'm a single woman and now I'm trapped in my house because this is NOT secure.

Renovating an apartment complex required almost 400 replacement windows. They charged us for replacement windows but sent us new construction windows instead.

We noticed this because they wouldn't even remove the flanges. We had to cut them off so the windows would fit. I sent several pictures to Mr. Rep., but nothing was done about it.

He continually blamed his boss. He never gave me his boss's phone number. He claimed he didn't know it, which is a lie! Not to mention, every shipment had either broken glass, a damaged sash, no screen, or an entire window missing.

They lack quality control.

Before we started this project, the Rep. for Reliabilt promised that they would not change the pricing. That was a lie!

The price was increased four times. This company is, by far, the worst I have ever dealt with.

I recently purchased Bifold doors to close in a closet. I am not new to this experience as I have installed several others.

This brand is new to me but I figured it would be as good quality as the others I had purchased in the past. I was wrong, wrong, wrong. The hinges were painted (something you never do) to the point I could not unfold the doors. That was a day lost trying to fix that issue.

The doors are now operable but squeak unbearably. The hardware (screws etc) are soft and cheap. The primer on these doors is uneven and has runs and unpainted spots. The picture on the package looks nice but the product in the package is junk.

This is my first Reliabilt purchase and will be my last.

What a shame! If I was a contractor and installing this product for a customer I figure it would have cost me at least two days labor.